Refund and cancellation policy

If you are not happy with Lovella, you can request a full refund within 14 days of a charge. This applies to the intro payment and to each monthly renewal.

How to request a refund

1. Use the contact form or write to support@lovella.app.
2. Include the email you used at checkout and, if you can, the date and amount of the charge.
3. We confirm by email once the refund is issued.

• Refunds go back to the original payment method. Depending on your bank, they can take several business days to appear.
• When we refund a subscription charge, we also cancel the subscription so you are not charged again.
• Requests made more than 14 days after a charge are reviewed case by case.
• If you did not make the purchase, contact us and we will cancel the subscription and refund the charge.

This policy covers Lovella subscriptions bought on our website. Purchases made in the App Store or Google Play are refunded by Apple or Google under their rules.

You can cancel at any time. There are no cancellation fees.

1. Open the Lovella billing portal (provided by Stripe).
2. Enter the email you used at checkout — you will receive a secure sign-in link.
3. Open the link and choose “Cancel subscription”.

Prefer to ask us? Send a cancellation request through the contact form or to support@lovella.app from the email you used at checkout, and we will cancel it for you and confirm by email.

• After you cancel, you will not be charged again.
• Premium stays active until the end of the period you have already paid for.
• To avoid the next charge, cancel before your intro period or current month ends.
• Deleting the app or your account does not cancel the subscription.