Contact Lovella support

Questions about a charge, cancelling, a refund or access to Premium — we are here to help.

Emailsupport@lovella.app
Phone+356 9915 6853

We usually reply within 1–2 business days. Please write from the email you used at checkout so we can find your subscription quickly.

Send us a message

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Optional. Never send your card number.

We use these details only to answer your request.

Company

FMPROJECT LIMITED

38B Ampelakion, Potamos Germasogias
4046 Limassol
Cyprus

Registration number HE 411991 · VAT CY10411991P

Did you see a Lovella charge on your statement?

On a bank or card statement, Lovella charges appear as:

  • LOVELLA.APP 1MO SUB, or
  • LOVELLA.APP followed by an 8-character code, for example LOVELLA.APP K7Q2M9XA

The merchant is FMPROJECT LIMITED, the company that operates Lovella. Your receipt was emailed to the address entered at checkout, from “FMPROJECT LIMITED”.

The charge is for a Lovella Premium subscription bought on our website — usually after reading the opening chapters of a story from an ad. If you paid with Apple Pay, Google Pay or PayPal, the same charge appears in that wallet as well.

Don’t recognize it? Contact us with the date and amount of the charge. We will find the purchase, and if you did not make it, we will cancel the subscription and refund the charge.